Canadian Professional
Management Services

Successful Supervision

Successful SupervisionCan you afford not to do it right the first time? An employer survey conducted by a national consulting firm found that the majority of new supervisors and managers have no formal education or training in managing people. Based on good performance, they were promoted; then, without guidance, they were left to manage by trial and error or by reacting to a ‘gut’ feeling. Even more problematic, some supervisors will avoid their management responsibilities altogether as they are unsure of their legal and management rights.

Successful supervisors and managers have been trained on best practice management skills. They have been taught how to communicate effectively and have been given the guidelines and knowledge on how to approach employee issues. Successful supervisors and managers understand and know that they can become effective through learning and practicing proven management approaches and methods.

In this program, you will learn what your fiduciary responsibilities and obligations are as a supervisor. Learn that as a manager of people, your first and foremost responsibility is to lead your team. Learn how to achieve this by developing your supervisory toolbox. Effective supervisors know when it is appropriate to use a different tool – to discipline, to coach and to motivate, or to mentor an employee – depending on the situation. Learn and apply these skills consistently and you too will gain the confidence and respect as an effective ‘Manager of People.’

Program Content

Successful Supervision & Effective Communication
  • Understanding your primary supervisory role
  • Management’s “Residual Rights” – what it is
  • How supervision influences employee loyalty
  • What are effective communication strategies
  • How to develop advanced communication skills
  • How you unknowingly contribute to failed communications
Identifying Root Causes of Performance Difficulties
  • What are objective vs. subjective performance standards
  • The 3 biggest reasons why employees don’t perform up to standard
  • Why managers fail to recognize poor performance
  • How to develop employees to become peer supporters
  • How to gauge when a poor performer has improved
  • How to foster 2 way communication
Using Discipline as a Management Tool
  • The “dirty dozen” – 12 key considerations of discipline
  • Does consistent treatment mean identical treatment
  • How to develop discipline guidelines
  • What are the 3 principles of progressive discipline
  • What are mitigating and aggravating factors
  • How to properly document issues in order to rely on them in the future
Learn to Build a Self Motivated Team
  • How to foster a sense of belonging in employees
  • How to deal with employee issues in a positive way
  • How to utilize each employee’s strengths to complement the team
  • What extrinsic and intrinsic factors motivate employees
  • How to quickly assess your employees so that you can maximize their potential

General Information

Why should you attend?
  • Small interactive hands-on programs
  • Role-playing and simulation of real workplace situations
  • Group activities, open discussions and case studies
  • Experienced program presenters who are leaders in their field
  • Practical content and information that you can use in your everyday work environment
  • You will not be pressured to purchase books or videos as all program materials are provided at no additional cost
  • Program satisfaction guaranteed!
Who Should Attend?
  • Managers and supervisors
  • Human resources and Labour relations specialists
  • Directors and board members
  • Administrators
  • Members of the negotiations team
  • Future managers, supervisors and those in leadership positions
General Program Information
  • Program materials will be provided
  • Certificates will be presented upon completion of the program
  • Program is in session from 9am to 4 pm