Emotional Intelligence: A Predictor of Success

emotional-intelligence What is Emotional Intelligence? Why are some organizations more effective than others? Why do some individuals easily gain buy-in through sheer influence while others seem to flounder, incapable of leading others? Why do some individuals seem to handle stress and pressure so easily while others are overwhelmed? Why do some individuals succeed in the face of set-back while others are overcome?

Most of us have worked with, or know of, certain individuals that personify leadership - the ability to gain the support, confidence and commitment of others to a shared goal or outcome. While top performers demonstrate interpersonal and social influence to achieve goals and outcomes, they also share a set of highly-developed competencies called Emotional Intelligence.

Emotional Intelligence (EI) is more than a set of 'people skills'. It is a critical core-competency set that allows top performers to accurately read and identify their own emotions and the emotions of others. It differentiates effective communicators from those who think they have communicated, often with unsatisfying results. Emotional Intelligence helps create mutually constructive relationships that are critical for organizational success.

In this program, you will learn what comprises Emotional Intelligence, and what it takes to work effectively and influence others. You will learn why Emotional Intelligence is critical for success, and how it differentiates the technically-sound performer from the top performer. You will gain an understanding of your Emotional Intelligence competency-set, how to go about developing your EI, and how to intentionally make your emotions work for you, and for your success.

Program Content

Nature of Emotional Intelligence (EI)

Defining EI
Reviewing the research and development of EI
Identifying the business case
Examining the evidence
Understanding how IQ and EQ differ

Emotional Intelligence Competencies

Learning the EI framework
Understanding the competency cycle
Knowing the requisite skills
Building the skills
Understanding stress and EI

Emotional Intelligence and Leading Others

Understanding EI and leadership
Building an environment for success
Linking EI and shared vision
Understanding team effectiveness and EI
Developing buy-in, commitment and employee engagement

General Information

Why should you attend?

Small interactive hands-on programs
Role-playing and simulation of real workplace situations
Group activities, open discussions and case studies
Experienced program presenters who are leaders in their field
Practical content and information that you can use in your everyday work environment
You will not be pressured to purchase books or videos as all program materials are provided at no additional cost
Program satisfaction guaranteed!

Who Should Attend?

Managers and supervisors
Human resources and Labour relations specialists
Directors and board members
Administrators
Members of the negotiations team
Future managers, supervisors and those in leadership positions

General Program Information

Program materials will be provided
Certificates will be presented upon completion of the program
Program is in session from 9am to 4 pm

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Canadian ProfessionalManagement Services Phone: 1-888-452-6422 | Website: www.cpmsnational.com

Program Content

General Information

Canadian Professional
Management Services