Canadian Professional
Management Services

Developing Effective Workplace Communication

Developing Effective Workplace CommunicationEffective communication is a critical component of organizational success. The execution of every organizational strategy begins with a well planned communications process. Learning to communicate effectively is therefore essential to the leader’s ability to achieve organizational outcomes. It is through the communication process that will ensure employee understanding, commitment and motivation. An effective communications strategy will link the employee to the organizational outcome. Leaders that can align individual employee responsibilities and daily activities to the organizational vision and strategic plan have a much greater success in reaching their goals. Despite this critical value, very few leaders spend time preparing their personal and organizational communication strategy. No wonder why even great visions fail; they aren’t supported by an effective communication strategy!

Cognitively, we understand that intentional positive communication builds trust while limited or unclear communication destroys it. We also know that frequent, concise and simple communication has a positive impact on productivity and morale; leading to increases in organizational effectiveness and the bottom line. Conversely, we know that when communication is limited from management, employees will seek information from other sources; which unfortunately, tends to be harmful untruth rumors and innuendos. This typically leads to tension, anxiety, bad behaviour, increased conflict, illness and mistrust between the ‘management’ and the ‘employee’ group. Furthermore, especially in uncertain times,poor communications will have a damaging effect on morale and performance. Progressive leaders understand the power of communications and will strategically incorporate a communications plan that addresses these predictable issues.

In this THREE DAY program, you will learn the technical and tactical skills of effective workplace communications. You will take an in-depth look at cutting-edge research in behavioural science, communications theory and negotiation analysis; providing you with proven models that are highly successful and adaptable to your specific organization. Understand the power and the ‘Art of Persuasion’ and how you can directly impact how messages are perceived. Great communicators can even turn a negative message around and use it to calm, reassure and motivate their employees. Your communication skill is the single most important tool that you must have!

Three Day Program Content

Effective Workplace Communications
  • Understanding the organizational communications model
  • Knowing what to say and when to say it
  • Developing a strategic approach to important messages
  • Building a culture of transparent communications
  • Understanding the role of perceptions and expectations
  • Communication and relationship building
  • Employing diplomacy in your communications
  • Utilizing the communications formula
Engaging a Communications Model During Conflict and Transition
  • Knowing when to increase communications
  • Keeping the message clear and consistent
  • Developing a strategy to address concerns
  • Understanding how communications can become skewed and how to prevent it
  • When things go wrong – Preparing your contingency plan
  • Preparing to engage in the diffi cult conversation
  • Dealing with irrational emotions in times of high stress
Mastering the Art of Persuasion
  • Understanding the motivation formula
  • How do leaders impact organizational behaviour
  • Developing key traits of an extraordinary role model
  • Matching your communication style to that of your team
  • Self Discipline – Walking the Talk
  • Using your interpersonal skills to motivate and to achieve
  • Building your strategic communication capacity
  • Understanding the laws of persuasion
Essential Components of a Communications Strategy
  • Using your questioning skills to gain clarity
  • The three elements of a powerful question
  • Verifying that your message is understood
  • Deciphering your employees’ reaction through verbal and nonverbal signals
  • Developing your communications tool box
  • Captivating the listener – The Steps
  • Avoiding communications pitfalls
Communicating with Difficult Stakeholders
  • Preparing your message
  • The marks and effects of deceivers and diffi cult people
  • Identifying and responding to negative feelings
  • Developing skills to effectively manage the ‘late’ adopters
  • Planning for difficult communications
  • Developing answers to negative questions
  • Saying “NO” with confidence
Implementing the Communication Process
  • The steps...what you need to know
  • Five conversations you need to have
  • Inviting others to engage
  • Facilitating possibilities for growth
  • Cultivating ownership of organizational objectives
  • Embracing dissent and working creatively with it
  • Using assertiveness as a positive tool
  • Presenting your message – The critical elements

General Information

Why should you attend?
  • Small interactive hands-on programs
  • Role-playing and simulation of real workplace situations
  • Group activities, open discussions and case studies
  • Experienced program presenters who are leaders in their field
  • Practical content and information that you can use in your everyday work environment
  • You will not be pressured to purchase books or videos as all program materials are provided at no additional cost
  • Program satisfaction guaranteed!
Who Should Attend?
  • Managers and supervisors
  • Human resources and Labour relations specialists
  • Directors and board members
  • Administrators
  • Members of the negotiations team
  • Future managers, supervisors and those in leadership positions
General Program Information
  • Lunch and light refreshments are included daily
  • Program materials will be provided
  • Certificates will be presented upon completion of the program
  • Program is in session from 9am to 4 pm