As a supervisor, you are the link between your employees and the organization. It is your ‘supervisory’ skills that will determine whether your employees fail or succeed in their roles. With so much at stake, have you been properly trained?

In this program, you will learn the ‘how-to’s’ of management, learn the best practicesaccording to successful senior executives, and learn what you need to know before youbecome overwhelmed by employee issues. Once you are placed in a position of authority,how you uphold policies and procedures, set and apply standards, and your ability tocommunicate and delegate, will all directly influence your employees’ morale, motivation,and performance. Learn how to confidently gain control and respect from your team.

Program Content

• What must you do as a supervisor?
• Effective Communication Strategies
• The Supervisory Toolbox – what tools can you rely on?
• Using motivation to address problematic employees
• The principles of progressive discipline
• 5 steps to coaching employees
• Setting performance goals
• Determining when to coach or discipline
• Consistent treatment is not identical treatment
• Avoiding the top 3 supervisory pitfalls

General Information