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As a manager, it is imperative that you provide your staff with the tools necessary to turn a challenging situation into an opportunity to show value to your customers. You are responsible for ensuring that the appropriate policies and standards are implemented and that your staff is trained on how to act on them. A manager may never have the opportunity to witness when things go wrong; once a customer leaves, it is too late as that customer is lost forever. In this program, you will learn about interest based conflict resolution and communication practices. You will also learn effective strategies for evaluating the customer service needs of your business and how to develop and implement an effective customer service plan. Acquiring new customers is 80% more expensive than retaining your existing customers. Learn how spending less will actually get you more! Program Content
Quiz
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Gold Seal Customer Service Level II
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Providing ‘gold seal’ customer service is the single most cost effective investment that you can make in your company. If you could grow your business significantly for a fraction of the cost of other traditional marketing investments, such as pricing and promotions, why wouldn’t you do this? In fact, a basic customer service strategy comes from building on investments that you have already made in your business – such as customer acquisition and staffing.