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Board GovernanceMost public and private sector board members come to their positions with a strong vision and determination to make a difference. At the same time they are thrown into a new environment where ... |
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Complying with WCB RegulationsWith this program you will discover effective ways to build your Occupational Health & Safety programs in order to keep your employees free from injury and avoid costly claims and penalties. |
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Customer Service Level I Gold Seal CertificationExceptional customer service is your competitive edge for success. As a customer service professional, it is your ability to anticipate your customers’ needs effectively and consistently that will impress them. This is what places you ahead of your competition. |
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Customer Service Level II Gold Seal CertificationDelivering exceptional customer service is not always easy. There will be times when clients and customers will not be pleased no matter what you do. How you handle these situations will determine the quality of customer service you provide. |
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Dealing with Stressful Workplace SituationsThis program will show you how to manage these stressful situations effectively, and what to say to navigate smoothly through difficult discussions. Learning how to manage emotions, as well as what to say to employees who are experiencing stress, is critical to your success as a manager of people. If you believe that your employees are your most important asset, can you afford not to attend? |
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Dealing with Workplace ConflictEmployee conflict is common in all work environments but if left unmanaged it will have negative consequences on the workplace. Often we take the passive approach to managing conflict, and naively hope that the issues will somehow be resolved. |
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Designing Your Performance Management SystemCreating a new performance management system is one of the most important yet most difficult jobs an organization can undertake. This program will help you create a performance management system which will aid your organization in evaluating your employee’s performance in a proactive, sustainable and fair way. |
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Developing Effective Leadership SkillsWithout critical analysis or thoughtful insight,
leadership becomes hit and miss. Most leaders
underestimate the impact of their influence over
their teams; passively agree to goals and objectives
that are not aligned with their corporate values
and mission; or become too focussed on outcomes
while destroying morale. Poor leadership is
often at the forefront of disastrous processes. How can leaders promote quality
assurance, develop human capital, and support innovation but not bother to invest
in their own continuous learning? |
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Developing Effective Workplace CommunicationsEffective communication is a critical component of organizational success. The execution of every organizational strategy begins with a well planned communications process. |
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Developing Leadership SkillsIn this half-day program, learn which interpersonal and social attributes make an effective leader. Learn about the different types of leadership styles and when to use each style for the right set of circumstances. Build strategies to refine your skills. |
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Employee Wellness in the WorkplaceIn this program, you will learn how to develop a culture of wellness in the workplace, and create an organizational wellness program. You will also learn how to set goals for your organization, so that improvement in wellness is achieved and measured. Learn how you can make a powerful improvement in your employees’ lives, and your bottom line. |
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Enhancing Employee PerformanceAn organization’s viability is directly related to the performance of its employees. A well managed organization has an effective performance management system that aligns individual employee performance goals with the organization’s mission and vision. |
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Enhancing Your Strategic Thinking and Planning SkillsIn today’s ever-changing organizational
environment, leaders need a broad perspective,
vision, and awareness of the trends and developments
shaping their world. Unfortunately, many of today’s
leaders are so focussed on reacting to their current
environment and their daily operational challenges,
that they lose sight of their most valued role as a
strategic thinker. Successful leaders not only manage
the day to day objectives of their organization, but they
also look into the future to strategically position themselves. |
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Hiring & Pre-Screening ResumesIn this program, you will focus on the hiring process which begins with the art of resume reading. Resumes contain both golden nuggets and booby traps. Learn how to build a candidate profile in order to help you select those employees that fit your job criteria, your expected performance outcomes and your organizational culture. |
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How to Become a Better Manager of PeopleAs a manager, you posses the technical knowledge that drives the organization; however, it is your people skills that determine the success of your team. It should be no surprise to you that, according to national management consultants, the single most sought after management skill is the ability to manage people. In this course, YOU will become a Better Manager of People. |
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How to Become an Effective LeaderWhat is effective leadership? Why do some managers easily gain compliance whereas others have to rule by rank? Can you learn how to become an effective leader or are you simply born with innate abilities? |
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How to Change Poor Employee BehaviourThis program you will learn the most powerful methods of changing behaviour. It will also show you how to set up a plan that your employees will buy into and support, resulting in meaningful and lasting improvements. You have the ability to help your employees change their behaviour: in this program, learn how to accomplish this. |
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How to Hire SmartThe costs to hire even a front line employee can costs thousands of dollars. Despite this large up-front investment, the costs can increase substantially after an uninformed hiring decision. In this one day program, a human resources specialist will show you how to avoid hiring pitfalls and develop a strategy. |
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Improving Your Employees' PerformanceDo you know how to objectively evaluate your employees’ performance? Like many managers, we struggle with this responsibility as we have no objective or known standard method of evaluation. |
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Managing AbsenteeismA good absenteeism program builds a step by step process to address each absence when it occurs. Learn the difference between culpable and non-culpable absenteeism and more importantly how to address each type of absence. |
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Managing Employees & the LawIn this program, you will acquire the knowledge to help you manage employees effectively and avoid the costly traps that hurt your credibility as an organization and can potentially save you thousands of dollars. If you have been managing employees by the “seat of your pants”, then the knowledge gained from this program will help you stay out of “hot water”. |
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Managing Organizational ChangeLearn the techniques that will help your organization cope with sudden change, and protect your employees from the psychological impact, so that they will be able to respond effectively to, and even thrive in the face of change. Whether change comes gradually or rapidly, you and your organization can be prepared to deal with it. |
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Managing People for First Time SupervisorsAs a supervisor, you are the link between your employees and the organization. It is your ‘supervisory’ skills that will either help your employees succeed or fail in their roles. |
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Preventing Harassment in the WorkplaceLearn the techniques that will help your organization cope with sudden change, and protect your employees from the psychological impact, so that they will be able to respond effectively to, and even thrive in the face of change. Whether change comes gradually or rapidly, you and your organization can be
prepared to deal with it. |
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Strategic LeadershipThe difference between successful organizations and the rest is their ability to build strategic leadership capacity from within. In today’s world, one of the main objectives of the leader is to balance the dynamic day-to-day issues with tomorrow’s opportunities. |
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Successful SupervisionThe majority of new supervisors and managers have no formal education or training in managing people according to a survey conducted by a national consulting firm. In this program, you will learn what your fiduciary responsibilities and obligations are as a supervisor. Learn when it is appropriate to use different tools – to discipline, to coach, to motivate, or to mentor. |
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Understanding Labour and Employment LawsAs a supervisor or manager, there are several laws that govern your fundamental obligations to your employees, and by law you must know these with precision. Ignorance will not protect you from your duties or the impending fines if you are found negligent. |
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Understanding Labour Law for Unionized EmployersIn this program, you will have the knowledge necessary to be able to deal with the above issues with confidence. We will provide you with what you need to know to be able to ask the right questions so that you may arm yourself against union intimidation and bullying. Employers do have rights, even though it might not seem that way. Can you really afford to be left in the dark any longer? |
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Union Contract NegotiationsCollective bargaining is a complex process between two opposing interests. Whether you are assisting with negotiations, will be negotiating for the first time, or have concluded agreements in the past, this three day program will give you strategies that Chief Negotiators for provincial and Fortune 500 companies use at the bargaining table.
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Using Discipline EffectivelyProgressive discipline, if used appropriately, is an effective management tool. For most employees, a disciplinary warning and the potential consequences of further misconduct will act as a deterrent, and result in immediate and improved performance and behavioural change. |
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Using Progressive DisciplineProgressive discipline, if used appropriately, is an effective management tool. For most employees, a disciplinary warning and the potential consequences of further discipline will act as a deterrent, and result in immediate and improved performance and behavioural change.
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Winning Grievances & ArbitrationsThis three day program will highlight the considerations that you need to make before you take a grievance to arbitration. Have you exhausted all of the available options for a settlement? If arbitration is the only option, then you must be prepared to WIN. Learn what documents are required to build your defense, how to develop a ‘theory’ of your position, how to use case law and how to ensure that your witnesses are ready. |
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Workplace Conflict Resolution and Interest-Based Negotiation SkillsTraditionally, maangers use the position-based model of negotiation to manage conflict; however, this simplistic approach creates winners and losers. While interest-based negotiation is designed to reveal the true and underlying interests thereby consensus-building, mutual respect and win-win solutions can be created. |