Can you afford not to do it right the first time? An employer survey conducted by a national consulting firm found that the majority of new supervisors and managers have no formal education or training in managing people. Based on good performance, they were promoted; then, without guidance, they were left to manage by trial and error or by reacting to a ‘gut’ feeling. Even more problematic, some supervisors will avoid their management responsibilities altogether as they are unsure of their legal and management rights.

What is effective leadership? Why do some managers easily gain compliance whereas others have to rule by rank? Can you learn how to become an effective leader or are you simply born with innate abilities?

Do you know how to objectively evaluate your employees’ performance? Like many managers, we struggle with this responsibility as we have no objective or known standard method of evaluation.

Have you ever calculated the cost to hire and train a new employee? It costs, on average, thousands of dollars to hire a front line employee. These costs include the hiring process, the temporary loss of productivity and training. Despite this large up-front investment, it may only be the beginning.

Most of us have worked with or know of certain individuals that personify leadership - the ability to gain the support, confidence and commitment of others to a shared goal or outcome. While top performers demonstrate interpersonal and social influence to achieve goals and outcomes, they also share a set of highly-developed competencies called Emotional Intelligence.

More and more Employer’s are finding themselves involved in costly lawsuits because of issues that they should have been aware of. With even more restrictive laws, you can not afford to manage by trial and error. With this program, you will acquire the knowledge to help you manage employees effectively and avoid the costly traps that hurt your credibility as an organization and can potentially save you thousands of dollars. If you have been managing employees by the “seat of your pants”, then the knowledge gained from this program will help you stay out of “hot water”.

Unions know the law and how to use the system to their advantage. It’s usually the employer who is left confused and intimidated by unfair labour practice complaints, union certification drive, or receipt of strike notice. With this program, you will have the knowledge necessary to be able to deal with the above issues with confidence.

WCB has made mandatory regulations regarding Health and Safety Committees, Violence in the Workplace, Musculoskeletal Injuries and having effective Occupational Health & Safety Policies and Procedures. Not establishing these programs or complying with the regulations that govern them may lead to BIG penalties.

Most public and private sector board members come to their positions with a strong vision and determination to make a difference. At the same time they are thrown into a new environment where they have many questions and few or no answers.