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As a supervisor, you are the link between your employees and the organization. It is your ‘supervisory’ skills that will either help your employees succeed or fail in their roles. With so much at stake, have you been properly trained? In this program, you will learn the ‘how-to’s’ of management, learn the best practices according to successful senior executives, and learn what you need to know before you become overwhelmed by employee issues. Once you are placed in a position of authority, how you uphold policies and procedures, set and apply standards, and your ability to communicate and delegate, will all directly influence your employees’ morale, motivation, and performance. Learn how to confidently gain control and respect from your team. |
Program Content
- What must you do as a supervisor?
- Effective Communication Strategies
- The Supervisory Toolbox – what tools can you rely on?
- Using motivation to address problematic employees
- The principles of progressive discipline
- 5 steps to coaching employees
- Setting performance goals
- Determining when to coach or discipline
- Consistent treatment is not identical treatment
- Avoiding the top 3 supervisory pitfalls
Quiz
- What are your supervisory responsibilities by law?
- What should you do when an employee refuses to follow your instructions?
- T/F: You should treat everyone that you supervise equally.
- When is ‘management at fault’ with regards to employee issues?
- T/F: Participative leadership is only appropriate when your employees are willing to participate.
- What are aggravating and mitigating factors of discipline?
- T/F: If two employees are having a conflict, it is best to let them resolve it on their own.
- In what situation would it be appropriate to coach an employee?
- T/F: As a supervisor, you must alter your approach depending on the employee; even though this may make you appear inconsistent.
- T/F: Employees should always be given an opportunity to improve their behaviour.
